Frequently Asked Questions

1. What types of sarees does RIANA - The Saree House offer?

   RIANA - The Saree House specializes in handloom sarees made from pure fabrics such as cotton, silk, linen, and blends. Our collections include traditional weaves, contemporary designs, and a variety of regional styles from across India.
   
   

2. What is a handloom saree?

   A handloom saree is crafted using a manual loom operated by skilled artisans. Each saree is unique and reflects the intricate craftsmanship and traditional techniques passed down through generations.
   
   

3. Are all your sarees made from natural fabrics?

   Yes, all our sarees are made from natural fabrics such as pure cotton, silk, linen, and other natural blends. We are committed to providing high-quality, eco-friendly products.
   
   

4. How do I place an order?

   You can place an order directly through our website www.riana.co.in. Browse our collections, select the saree you love, add it to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
   
   

5. What payment methods do you accept?

   We accept a variety of payment methods including credit/debit cards, net banking, UPI, and popular digital wallets. International customers can also pay using major credit cards and PayPal.
   
   

6. How do I know if my order was successful?

   Once you complete your order, you will receive a confirmation email with your order details. You can also check your order status by logging into your account on our website.
   
   

7. Can I track my order?

   Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your delivery on the carrier’s website.
   
   

8. Do you offer international shipping?

   No we do not offer international shipping, but we surely will let you know once we get it started.
   
   

9. What is your return policy?

   We accept returns within 72 hours of delivery. The saree must be unused, unwashed, and in its original condition with all tags and packaging intact. Customized sarees and sale items are non-returnable. For more details, please refer to our Return Policy.
   
   

10. What if the saree I receive has a defect?

    Due to the handcrafted nature of our sarees, there might be minor irregularities which are not considered defects but part of the charm of handloom products. If you believe your saree has a significant defect, please contact our customer service team within 48 hours of receiving the product for assistance.
    
    

11. How do I care for my handloom saree?

    Handloom sarees should be handled with care. We recommend dry cleaning for silk and delicate fabrics. Cotton and linen sarees can be gently hand washed with mild detergent. Avoid wringing or twisting the fabric, and dry in the shade to prevent color fading.
    
    

12. Do you offer customization services?

    No, we do not offer customization services as of now.
    
    

13. How can I contact customer service?

    You can reach our customer service team via email at info@riana.co.in or by phone at +91-9209167887. We are available Monday to Friday, from 9:00 AM to 6:00 PM IST.
    
    

14. What should I do if I forgot my account password?

    If you forgot your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and we will send you instructions to reset your password.
    
    

15. Are the colours of the sarees exactly as shown on the website?

    While we strive to display the colours of our sarees accurately, there may be slight variations due to different screen calibrations and lighting conditions. These variations are normal and part of the charm of buying handcrafted items.
    
    

16. Can I cancel or modify my order after placing it?

    You can cancel or modify your order within 24 hours of placing it by contacting our customer service team. After this period, we may not be able to accommodate changes as the order might have already been processed.
    
    

17. Do you have a physical store?

    Currently, RIANA - The Saree House operates primarily online. However, we occasionally participate in exhibitions and pop-up events. Follow us on social media or subscribe to our newsletter to stay updated on our events.
    
    

18. How can I stay updated on new arrivals and promotions?

    You can subscribe to our newsletter for updates on new arrivals, exclusive promotions, and special events. Follow us on social media platforms like Instagram, Facebook, and Twitter for the latest news and offers.
    
    

19. What makes RIANA sarees unique?

    RIANA sarees are unique due to their handcrafted nature, use of pure fabrics, and traditional weaving techniques. Each saree tells a story of the artisan's skill and dedication, making it a one-of-a-kind piece.
    
    

20. Do you provide gift wrapping services?

    Yes, we offer gift wrapping services for an additional charge. You can select this option at checkout and include a personalized message for your gift recipient.
    
    

21. How can I provide feedback or reviews?

    We welcome your feedback and reviews. You can leave a review on the product page of our website or contact our customer service team to share your thoughts. Your feedback helps us improve our products and services.
    
    

22. What are the benefits of creating an account on your website?

    Creating an account allows you to track your orders, save your favourite products, manage your address book, and receive exclusive offers and updates. It also speeds up the checkout process for future purchases.

If you have any additional questions, feel free to reach out to us. We are here to help you enjoy your shopping experience at RIANA - The Saree House.