Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@riana.co.in. Please note that returns will need to be sent to the following address: 477/6, East of old chandur road, Magdum Mala, Ichalkaranji, Kolhapur, Maharashtra, 416115

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@riana.co.in.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@riana.co.in.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@riana.co.in. Please note that returns will need to be sent to the following address: 477/6, East of old chandur road, Magdum Mala, Ichalkaranji, Kolhapur, Maharashtra, 416115.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@riana.co.in.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return and Exchange Policy

Return Policy

If you have received the product in a bad condition or if the packaging is tampered with, please refuse the package. Mail us at care@riana.co.in in mentioning your Order ID. The replacement will be issued to you with no additional cost.
Products bought during sale are non-refundable.
The items should be unused and unwashed for hygiene reasons.
All original packaging of the product should be intact and no damage done to either the product or its packaging.
Return/Exchange requests that are not raised within 72 hours of receiving the product would not be accepted.
The product would be picked in 5-7 days after the return or exchange request is approved.
Shipping and COD charges are non refundable.
If you have to cancel an order, please do so before your order is shipped.
If you cancel your order before it has been shipped, we will refund the entire amount.
Once we have received the products a quality check would be done by our team.
The amount refunded to you would be only for the products not the shipping charges.

Exchange Policy

As there are a limited number of products we cannot offer exchange policies as of now.

Certain scenarios where we will NOT be able to support Exchange/Returns:

Exchange request is made outside the specified time frame of 72 hours.
Product is damaged because of use or product is not in the same condition as you had received.
Product is damaged due to non-adherence to the wash and care instructions.
Products with tampered or missing price tags or blouse fabric cut out from the saree. (p.s- If there are any blouse piece cut outs it will be mentioned in the product description)
Items that are returned without the original packaging and original bills.

Any returned item received by us that does not meet the above-mentioned conditions, will not be accepted and will be returned back to the customer at their expense. No amount will be reimbursed in this case.

Defective and Damaged Products:

We take great care in ensuring the quality of our products but in the rare case of the product having any manufacturing defects that have been unnoticed from our end, we would exchange/replace/refund the same. If you happen to receive defective or damaged product(s), please notify us on care@riana.co.in mentioning your order ID as well as pictures of the defect, within 48 hours of receiving the product(s) and we’ll take it forward from there.

Cancellation and Refund Policy

Cancellation Policy

If unfortunately you have to cancel/modify an order, please do so within 1-2 hours after placing an order, by mailing us all the details at care@riana.co.in
If you cancel your order before your package/s has been handed over to the courier service providers, we shall refund you the entire amount. If the courier service providers have already made the booking against your order, or the order/s have already dispatched, no cancellations can be made.
We are not liable for any delays in delivery by the Courier Company/Postal authorities. No cancellations can be made owing to the delay in receiving orders.

Refund Policy

Refunds and shipping re-imbursements would be processed and settled within 4-7 days after the product is cancelled/received by us. The settlement depends on the banking cycle and usually takes up to 4-7 working days. Instant refund is not an option.
Refunds would go back to the original source/mode of payment which the client had opted during checkout.